Forgotten your password? Ask for a link on the sign-in page and choose a new one.
Ask for a link
On the sign-in page, press Forgot your password?
Enter your Email Address and press Recover Password.
The page then says a link has gone to that address if it has a ClearEdge account. It says the same for an address without one. So if nothing arrives, check your spam folder, and that you typed the address you signed up with.
What the email says
It comes from ClearEdge Automation, with the subject Password reset instructions. Press Reset Password in it, or copy the link beneath the button into your browser. The link works for one day, and only once. An old or used link takes you back to Forgot Password to ask for a new one. If you did not ask for the email, ignore it: your password stays as it is.
Choose the new password
Enter it under Password, and again under Retype Password.
Press Reset Password.
Sign in with the new password, and your second step if you have one.
Resetting signs you out on every device. The email Your password has been reset then confirms it. If you did not reset it yourself, reset it again straight away. Following the link also confirms your email address.
The rules
At least 12 characters, and no more than 128.
Not one that has leaked. A password on a public list of leaked passwords is refused with Password on breached list.
No rules about capitals, digits or symbols: length is what counts.
You are not asked to change it on a schedule.
The same rules apply when you sign up and when you change your password.
Change a password you know
While signed in, go to my.clearedge.trading/change.
Enter your current Password, then New Password and Retype Password.
Press Change Password.
Every other device is signed out, and the email Your password has been changed confirms it.
Still stuck? Press Help in the app: Leeloo, the AI assistant, answers from these articles, and the team is one click away.