You sign in with your email address, and emails about your account and billing go to it. To open your profile, press your picture at the bottom of the side menu and choose Profile. On a phone, open the side menu first with the menu button at the top left.
Confirm your address
Your service starts only once your address is confirmed. It will hold your broker logins, and your address is what gets you back in if you are ever locked out, so it has to reach you. The rest of your account works the same either way.
In your profile, under your email address, press Confirm your email.
Open the email Confirm your email address and press Confirm email address within 5 days.
The link only ever goes to your account's own address. Your profile then says Confirmed instead of Not confirmed. You can send it from other places too:
Automation, before your service's first start, shows First, confirm your email address: press SEND THE LINK. The link brings you back to Automation to start it.
If your service has already run, every page shows Confirm your email address until you do: press Send the link.
Your dashboard may show Confirm your email address, with Send the link.
You can ask for one link a minute and five a day. If a link no longer works, send yourself a new one. Resetting your password through its email link confirms the address too.
Change your address
In your profile, press Change next to your email address.
If Confirm your password appears, enter your password and press Continue.
Enter the New email address and press Send the link.
At the new address, open Confirm your new email address and press Use this email address within 2 hours.
Nothing changes until you press it. Then:
you sign in with the new address, and emails about your account go there;
the old address gets Your ClearEdge email address was changed;
every other device you are signed in on is signed out.
Didn't make the change yourself? Write to [email protected] from the old address straight away, as that email says.
When a change is refused
… is already associated with an account. The new address has a ClearEdge account of its own, or it is the one you have now.
… has a ClearEdge account of its own, so it cannot be moved to this one. The new address got an account after you asked. Nothing was changed.
That link was valid for 2 hours and has run out: nothing was changed. Start again from your profile.
That link no longer works: it was used already, or your account changed since it was sent. Nothing was changed.
Still stuck? Press Help in the app: Leeloo, the AI assistant, answers from these articles, and the team is one click away.